Augment your team with AI that never sleeps.
Voice, chat, email, and scheduling — all connected to your systems, powered by your data. Narwhal AI takes care of the routine tasks and hands over seamlessly when your team needs to step in.
Where Narwh.ai excels
Sales Development
- Qualify inbound across voice, SMS, email and web chat
- Route to reps or auto book via calendar and CRM in one step
- Enrich context and log every step back into the CRM
Outbound Prospecting
- Run outbound sequences across voice, SMS, email and chat
- Personalise outreach using enriched CRM and external data
- Book meetings directly into calendars with full context logged
Inbound Lead Response
- Respond to new enquiries in seconds across all channels
- Qualify and route hot leads instantly to the right rep
- Nurture non-sales-ready leads with timely follow-ups
Customer Support
- Deflect Tier 0/1 requests using the knowledge base
- Create and triage tickets with clear concise summaries
- Warm hand off to agents with a complete transcript
Renewals and Retention
- Send proactive nudges on usage, billing and renewals
- Use voice or chat outreach to schedule save calls fast
- Track churn risk signals and reasons clearly in real time
Client Onboarding
- Guide check lists and capture documents securely end to end
- Prompt for ID and KYC where the journey requires it
- Send training reminders and track progress throughout
Payment Collections
- Run polite compliant follow ups with secure payment links
- Set up or reschedule payment plans quickly for customers
- Email receipts and update finance and CRM ledgers centrally
Field Operations
- Schedule and optimise technician visits nationwide at pace
- Confirm required parts and stock before dispatch as needed
- Capture notes and photos on site and sync to the job system
Your extended
team,
ready on day one
Narwhal AI comes with a library of pre-built agents that join your team like specialist colleagues. From lead enrichment to renewals, they take on the repetitive work from day one, freeing your people to focus on higher-value interactions. Every agent is fully customisable, so you can adapt them to your workflows while keeping humans in the loop.
Agentic Multi-channelAgentic
Multi-channel
Voice, SMS, email, and web chat handled consistently with unified context.
Live scoring & QALive scoring
& QA
Real-time analytics, sentiment, and outcome tracking across channels.
Warm hand-offsWarm
hand-offs
Seamless transfers to humans when high-touch is required.
Secure & Compliant
We build safety and compliance into the platform from the ground up.
Secure & Compliant
We build safety and compliance into the platform from the ground up.
Privacy by default
We minimise data collection and never store raw transcripts, so sensitive information remains private.
Privacy by default
We minimise data collection and never store raw transcripts, so sensitive information remains private.
Policy-driven safety
Behaviour is governed by a deterministic, versioned policy engine that's auditable and resistant to prompt injection.
Policy-driven safety
Behaviour is governed by a deterministic, versioned policy engine that's auditable and resistant to prompt injection.
Controlled execution
Agents run off-site and deploy actions are invoked safely through strict schemas and least-privilege access.
Controlled execution
Agents run off-site and deploy actions are invoked safely through strict schemas and least-privilege access.
Outbound compliance
Engagement is checked against the Telephone Preference Service (TPS) and validated before contact.
Outbound compliance
Engagement is checked against the Telephone Preference Service (TPS) and validated before contact.
Secrets protection
Credentials and API keys are stored securely and never exposed in code or logs.
Secrets protection
Credentials and API keys are stored securely and never exposed in code or logs.
Encryption everywhere
Data is encrypted in transit and at rest to meet enterprise security standards.
Encryption everywhere
Data is encrypted in transit and at rest to meet enterprise security standards.
Least-privilege access
Each component only has the permissions it needs, reducing security risks.
Least-privilege access
Each component only has the permissions it needs, reducing security risks.
Built-in resilience
Queues, retries and failover patterns guarantee reliable delivery of bookings, payments, and critical processes.
Built-in resilience
Queues, retries and failover patterns guarantee reliable delivery of bookings, payments, and critical processes.
Complete visibility
Structured logs and dashboards provide audit trails, anomaly alerts, and operational transparency.
Complete visibility
Structured logs and dashboards provide audit trails, anomaly alerts, and operational transparency.
Regulatory alignment
Designed to meet GDPR, SOC 2, ISO 27001 healthcare requirements (HIPAA) where needed.
Regulatory alignment
Designed to meet GDPR, SOC 2, ISO 27001 healthcare requirements (HIPAA) where needed.
Human vs Narwh.ai Agent
Connected tools across industries
